Billing Terms & Conditions

Billing Terms & Conditions — METRA

These Billing Terms & Conditions explain how payments, charges, and billing operations are handled when you shop on mettraa.myshopify.com (“the Site”).

By placing an order, you agree to the terms below.

1. Accepted Payment Methods

We accept all major secure payment methods supported through Shopify, including:

  • Credit & debit cards

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

All transactions are encrypted and securely processed.

2. Payment Authorization

By completing a purchase, you authorize METRA and our payment processors to:

  • Charge the total order amount (including taxes & any applicable fees)

  • Verify and validate your payment method

  • Store limited transaction details for order processing and legal compliance

We do not store or have access to your full card information.

3. Currency

All prices displayed on the Site are shown in the currency presented at checkout.
Customers are responsible for any conversion fees charged by their bank or payment provider.

4. Order Confirmation

After placing an order:

  1. You will receive a confirmation email with your order details.

  2. Once the order is shipped, you will receive a shipping confirmation with tracking information.

If you do not receive these emails, contact us at metrashopi@gmail.com.

5. Billing Information Accuracy

You agree to provide accurate and complete billing information, including:

  • Full name

  • Billing address

  • Email address

  • Valid payment method

If information is found to be inaccurate or fraudulent, we may refuse or cancel an order.

6. Fraud Prevention

To protect customers and our business, we may use automated or manual verification to detect fraudulent transactions.
Suspicious or high-risk orders may be:

  • Delayed for review

  • Canceled or refunded

  • Requested to provide additional verification

7. Taxes & Duties

Applicable sales taxes are added at checkout according to local regulations.

For international orders, customers are responsible for:

  • Customs duties

  • Import taxes

  • Clearance fees

These charges are not included in product prices.

8. Refunds & Billing Adjustments

Refunds are issued to the original payment method used during checkout.

Refund processing time:

  • 3–7 business days after the returned item is received and inspected.

We do not charge:

  • Restocking fees

  • Hidden fees

For full details, see our Return & Refund Policy.

9. Chargebacks & Disputes

Before opening a dispute or chargeback, please contact us at:

📧 metrashopi@gmail.com
📞 +1 (782) 302-1867

Most issues can be resolved quickly without involving your bank.

Unauthorized chargebacks may result in:

  • Revocation of purchasing privileges

  • Reporting to payment processors for fraud monitoring

10. Subscription Billing

(If applicable — if not, you may leave this as a placeholder.)

METRA currently does not offer subscription-based billing.
All purchases are one-time payments unless otherwise stated.

11. Changes to Billing Terms

We may update these Billing Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

For billing questions or support:

📧 Email: metrashopi@gmail.com
📞 Phone: +1 (782) 302-1867
📍 Address: 3206 1 St SW, Calgary Alberta T2S 1R1, Canada